My kids received Kindle tablets for Christmas. Santa thought the devices might lead to more reading but so far, the kids have been trying
out game after game (thankfully, only free ones so far). One game they like has you guess the name of a company from a partial image of its logo. That got me thinking about what makes a brand strong and recognizable even if a consumer never buys the product or service behind the logo.
I got my first lesson in effective parking branding in Portland, Ore., in the early ‘90s, when the Smart Park brand was created for the city’s public parking system. The brand was clean, bold, and simple, and accompanied by spokesperson Les Park, who was at your service. Most importantly, the brand conveyed friendliness, safety, and economy–exactly the attributes to overcome negative perceptions about downtown parking as being impersonal, unsafe, and expensive.
More recently, my company, Standard Parking, began the process of rebranding itself following its merger with Central Parking. Please forgive the unintended company plug, but it’s rare to be in a position to describe what goes into developing a company brand. I’m sharing some details in the hope that readers find the information useful.
Standard Parking Corporation changed its corporate name to SP Plus Corporation (though for the time being the company will continue to conduct its parking operations under its legacy brands). The visual centerpiece of the rebranding effort is a new SP+ logo that is fresh, colorful, and bold. Its elements preserve a connection with the legacy brands (SP in recognition of Standard Parking and a “+” symbol in Central Parking’s legacy gold color). The “+” highlights that the company is about more than just parking, having evolved into a team of operations specialists who link innovation with market-based expertise in parking, transportation, facility maintenance, event logistics, and security services. The company’s new commitment statement, “Innovation In Operation,” signifies a promise to apply innovative thinking in everything the company does.
There’s much more to an effective brand than a fancy logo. In order for a brand to stick, it must convey and deliver on its value proposition. Otherwise, it’s just slick packaging and empty promises.