When asked his profession, the brick layer responded to his son, “I build cities.” His conviction influenced the behavior of the boy, who grew up to be a very successful and highly-regarded leader in the apparel industry. His son committed to lead and engage employees through the development of a company vision that paralleled his father’s understanding of the importance of his profession.
I discovered this story while researching behaviors of effective leaders and it has resonated strongly with me since. The most effective leaders are able to translate the biggest of pictures into a strategic mission and actionable plans. It seems in this context, the big picture is the preface to the mission: It is the simplest way to communicate the importance of a profession. Mission statements are where we start for strategic planning, but do they communicate why we need a mission?
As access management professionals, we know what we do is important, that it matters, and that every single person is affected by our efforts every day. However, when I’m asked about my profession in casual conversation and reply with, “I provide transportation services at a university,” I get cricket noises and blank stares. I wonder if saying, “I move futures,” would frame a different conversation and pique interest. I then envision following up with my saying, “How, might you ask?” Assuming they hang around for the answer, I’d then go on with, “My department provides transportation services to an entire university–an organization dedicated to shaping futures.”
Whether for organizations, firms, or individuals, the big picture is different, demonstrating the diverse needs of our industry’s customers, constituents, and stakeholders. It also confirms that we are widely important in the grand scheme of things–in the big picture.