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Casey Jones 4x5 (2)

4 Stars + 2 Dollar Signs + 3 Comments = Success

Many of us are at the peak of conference season. Though it makes for a packed calendar, I love this time of year because I get to reconnect with friends and colleagues and build new relationships. I’m also a bit of a foodie and traveling gives me a chance to try lots of different restaurants. … [Read More...]

Jeff Petry

Just Listen

The main parking line rings at my desk and I grab the calls when my co-worker, Heidi, is away. Our parking calls are the norm--where to purchase a parking permit, how to pay for a parking ticket, or inquiring whether a permit is available at an address in our residential permit program. Two of … [Read More...]

Kim_Fernandez_March2015

Customer Disservice: A True Tale

Once upon a time, there was an insurance company that courted a family for its business. “We’re guided by values,” the company said. “We’re grounded in outstanding service, financial expertise, high morals, and genuine concern for your well-being.” The family was charmed and the two … [Read More...]

Frank L. Giles

Automated Customer Service

The parking industry seems to be moving at the speed of light. That means fast everything, mobile everything, and automated everything! So what about customer service? What about the gentle greeting of a human cashier? Is it possible to get a top-notch customer service experience at a fully … [Read More...]